P.O. Box 27472
Richmond, VA 23261
Attn: Communications Division
7700 Midlothian Turnpike
North Chesterfield, VA 23235
The Communications Division installs, services, and supports all land mobile and microwave radio systems, wireline and wireless telephone systems, mobile computing resources, in-car speed enforcement, and emergency and camera equipment that provide STARS users, Troopers, Special Agents, management, and support staff with the tools necessary to perform their duties as employees of the Department of State Police and other public safety agencies.
The STARS Network Operations Center (NOC)
The STARS Network Operations Center (NOC) is staffed around the clock to monitor the health of the network.
NOC Operators take calls from users/subscribers from the twenty-two agencies to open work tickets for repairs, receive network alarms that are assigned a priority to field technicians, handle VCIN and Livescan issues from local, state, and federal agencies.
NOC Operators have real time visibility into all facets of network performance and activity.
STARS Master Sites
The Master Site Engineers audit the STARS network servers and databases to ensure optimal efficiency. They work from the two main Sites: Western and Central Virginia. They provide technical assistance and maintain the network and are available around the clock. Additionally, they perform audits, ensures compliance with FCC standards, and evaluate and test all new hardware and software.
Communications Technicians work throughout all seven divisions as well as the Virginia State Police Headquarters radio shops and provide maintenance of all public safety communications equipment for the 22 STARS agencies. The work includes but is not limited to: radio transmitter sites, boats, speed detection devices, mobile and portable radios, mobile data terminals and in-car video systems. Due to the varying schedules of troopers and other subscribers/users, the Communications Technicians will often make house calls to fix issues while sworn personnel are off-duty.
Learn more about the STARS program >>
Computer Aided Dispatch (CAD) & Mobile Support Unit
The CAD & Mobile Support Unit is responsible for the hardware and software support of the CAD servers and workstations in the Department’s seven dispatch centers. This includes support for dispatching from Mobile Command Posts, emergency centers and special event sites and covers a wide spectrum of applications and skills includingnetworking, database management, programming along with hardware imaging, installations and troubleshooting.
The CAD & Mobile Support Unit is also responsible for all the hardware and software needed for mobile computing by the Troopers and other agency law enforcement officers and includes laptops, tablets, printers, scanners, and ruggedized handheld equipment. The software supported includes Mobile CAD, Advanced Authentication, E-Summons and normal office productivity applications. The Unit also handles the deployment of laptops and equipment to all VSP staff during emergency events. They also provide IT support for the Department’s applications on other state issued equipment.
Tower & Generator Facility
The Tower and Generator Technicians serve statewide to keep all agencies’ communications operational. The Communications Division has two tower crews; one in Richmond the other in Salem - who maintain & inspect all antenna structures annually, install land mobile and microwave antennas, maintain and repair all emergency generators in support of continued operations due to power outages, maintain and repair tower lighting systems, and operate year round in all types of weather.
The Installation Facility is responsible for taking a “barebones” vehicle from the manufacturer and building an operational public safety vehicle. Installing emergency lighting and various communications equipment. They research, identify and implement the latest public safety communications and associated accessories, such as: in-car cameras, push bumpers and emergency lighting. When needed, they are able to fabricate mountings to provide uniquely installed equipment in specialty vehicles such as motorcycles, command post, undercover vehicles and boats.
Fleet Services Garage
The Fleet Services Garage responsibilities are to maintain the quality control and routine maintenance of each vehicle that enters the facility. They not only receive vehicles from the Department but also a wide range of car dealerships and other state agencies.
The Fleet Services Garage ensures each vehicle received is properly equipped, washed and detailed and is fully functioning before issuing to the assigned users throughout the Commonwealth. The Fleet Services Garage conducts vehicle speed calibrations, decommission vehicles that have reached service life, and prepares vehicles that have been damaged beyond repair for surplus.
Frequently Asked Questions
Who should I call from my cellular phone when I have an emergency while driving?
If you specifically require assistance from the Virginia State Police, dial #77. If you wish to speak to the local police or sheriff's office, dial 9-1-1. In areas where the locality is unable or unwilling to do so, the State Police also handles wireless 9-1-1 calls and transfers them to the appropriate agency.
For employment opportunities, please go to our jobs page.